This interview is being conducted by
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First Name
Last Name
Today's Date
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Name of Applicant
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Include FIRST & LAST Name
First Name
Last Name
Applicant's Phone Number
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Applicant's Email
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AVAILABILITY DISCLAIMER *Read aloud to Applicant*
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We require our front desk team to all be trained in opening and closing shifts. Applicants with limited availability will not be considered for positions. Pre-scheduled time off must be discussed prior to hire and may impact your likelihood of an offer. New hires are not granted time off or special scheduling requests within the first 90-days of employment.
Location Applicant is interested in
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Availability
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Shift availability
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Available Start Date
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Dress Code:
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Trendy | Expressive | Professional | Intentional
**Hair Styling Policy**
All employees are expected to wear clean, styled hair while working or performing services. Hair should never be wet or appear oily or dirty.
RESTRICTIONS
All clothing must fit properly
No sheer or overly-revealing clothing
No bleach or color-stained clothing
No Uggs
No plastic beachwear sandals or shoes
No track pants
No hoodies
No sweat suits
No sweat pants
Crop tops must meet bottoms without any gap
No profane, explicit, political* or party-affiliated clothing
*NOT considered political: any movement regarding equality: women’s rights, trans-rights, minority people’s rights, etc.
Core Responsibilities
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Opening / Closing Salon (key-holder)
Serving Tea or Water to our Guests at check-in and throughout their visit
Selling Retail
Handling all payment transactions
Check-in and check-out all guests
Answering phones (multi-phone line system)
Scheduling guests
Reviewing our cancellation policy (front script) and collect Credit Card Information
Cleaning and maintaining Front Desk area and assisting with overall Salon Cleanliness
Participate in team goals
Attend meetings and training
OCCASIONAL RESPONSIBILITIES:
Assist with training future Front Desk Team Members
Assist with retail inventory
New Guest Call-Backs
Pay
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DO NOT OFFER TO NEGOTIATE STARTING PAY
What about working at our Front Desk appeals to you and why?
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What are the qualities you look for in a good leader?
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Previous supervisors, teachers, etc.
How do you handle high-pressure situations?
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Think multiple calls on hold and a line of people waiting to check-out.
What are some of your personal strengths that would support you in this position?
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How does downtime make you feel? How would you make the most of downtime?
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READ TO APPLICANT: Our Front Desk Team may have periods of downtime where they do not have to attend to client or coworker needs. Receptionists should be able to be productive and find ways to improve their efficiency even when there are no pressing business needs.
It’s their responsibility to find time to complete administrative tasks such as stocking shelves, organizing notes, checking and responding to Client emails and texts, or rescheduling guests due to stylist requested time off.
Strong candidates are proactive with their free time at work when they are not actively interacting with guests.
Tell me about a situation where you needed to manage an upset individual at the reception desk. How did you handle it?
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What do you believe the receptionist brings to the office culture at any company?
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A guest requests an appointment date or time that isn't available. What do you tell them so they will feel you are doing your best job to find them an appointment?
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What skills do you use to create a hospitable Salon Experience for Guests & Staff?
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How do you ensure that the information you give to guests and callers is accurate?
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How would you describe the applicant's appearance?
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Example: Professional, arrived in all black and hair was styled.
Please list any questions the applicant asked during the interview:
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Add any other notes you'd like to be considered when selecting a candidate,
NOT REQUIRED
